Refund & Cancellation Policy

If a call is not answered, reaches voicemail, is busy, or fails for a technical reason, no charge is made and the authorization hold is released automatically.

If a connected call drops because of a network or carrier issue, you are billed only for the verified time you were actually connected, subject to the service minimum. Reach out and we will review any session where the minimum feels unfair because of a technical failure on our side.

Because guidance is delivered live and in real time, completed per-minute sessions are generally not refundable. We will always correct a billing error — an amount that does not match the verified call duration is refunded in full or in part promptly.

Scheduled appointments require a deposit of 50% of the session price at the time of booking. The deposit reserves Nafeesah's time and is non-refundable. The remaining balance is settled after your session.

You may cancel or reschedule a scheduled session at any time from your dashboard, including at least 24 hours before its start time — but the deposit is not returned in any case. Within 24 hours of the start time, the full session may be charged as reserved time.

If Nafeesah needs to move an appointment, you will be offered the next available slot or a full refund, your choice.

If you do not join a scheduled session and have not given notice, the session is charged in full.

Contact us through the contact page with your session date. Refunds are returned to the original payment method and typically settle within five to ten business days depending on your bank. Details of how amounts are calculated are in the Billing Policy.